BOL · Mitek Vietnam

References

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References (15 Harvard WSU)

Danh mục đầy đủ 15 references theo Harvard WSU style. Q1 peer-reviewed papers ưu tiên cho Critical Analysis section. Mỗi entry kèm DOI + Scholar / Books link để click đọc trực tiếp.

Lưu ý truy cập: WSU students có institutional access qua vUWS Library, dùng WSU Library proxy để bypass paywall các paper Q1. DOI link mở ra publisher page (paywalled), Scholar link tìm OA preprints + sci-hub mirrors.

Tier 1: Primary sources (must-cite)

TOC core

  1. Goldratt, EM 1990, Theory of constraints, North River Press, Croton-on-Hudson. Google Books · Scholar

  2. Goldratt, EM & Cox, J 2004, The goal: a process of ongoing improvement, 3rd rev. edn, North River Press, Great Barrington. Google Books · Scholar · Archive.org

Fishbone core

  1. Ishikawa, K 1985, What is total quality control? The Japanese way, Prentice-Hall, Englewood Cliffs. Google Books · Scholar

PDCA core

  1. Deming, WE 1986, Out of the crisis, MIT Press, Cambridge. Google Books · Scholar · MIT Press

Textbook (BOL course-set)

  1. Krajewski, LJ, Malhotra, MK & Ritzman, LP 2022, Operations management: processes and supply chains, 13th edn, Pearson, Harlow. (ch 6 Constraint Management, ch 3 Quality, ch 4 Lean, ch 12 Supply Chain Design) Pearson · Google Books

Tier 2: Q1 peer-reviewed journals

Operations Management

  1. Watson, KJ, Blackstone, JH & Gardiner, SC 2007, ‘The evolution of a management philosophy: The theory of constraints’, Journal of Operations Management, vol 25, no 2, pp 387-402. DOI 10.1016/j.jom.2006.04.004 · Scholar · ResearchGate

  2. Mabin, VJ & Balderstone, SJ 2003, ‘The performance of the theory of constraints methodology: analysis and discussion of successful TOC applications’, International Journal of Operations & Production Management, vol 23, no 6, pp 568-595. Scholar · Emerald (likely DOI 10.1108/01443570310476636)

Service Operations

  1. Aksin, OZ, Gencer, B & Gunes, ED 2025, ‘How observed queue length and service times drive reneging behavior in queues’, Manufacturing & Service Operations Management, ahead of print. Sage · Scholar

  2. Boyer, KK & Verma, R 2000, ‘Multiple raters in survey-based operations management research: A review and tutorial’, Production and Operations Management, vol 9, no 2, pp 128-140. Scholar

Supply Chain (Hướng 3 framing)

  1. Mentzer, JT, DeWitt, W, Keebler, JS, Min, S, Nix, NW, Smith, CD & Zacharia, ZG 2001, ‘Defining supply chain management’, Journal of Business Logistics, vol 22, no 2, pp 1-25. Wiley · Scholar

  2. Ellram, LM, Tate, WL & Billington, C 2004, ‘Understanding and managing the services supply chain’, Journal of Supply Chain Management, vol 40, no 4, pp 17-32. Wiley · Scholar

Quality / RCA

  1. Sokovic, M, Pavletic, D & Pipan, KK 2010, ‘Quality improvement methodologies: PDCA cycle, RADAR matrix, DMAIC and DFSS’, Journal of Achievements in Materials and Manufacturing Engineering, vol 43, no 1, pp 476-483. Open Access PDF · Scholar

Tier 3: Supplementary

Process improvement

  1. Imai, M 1986, Kaizen: the key to Japan’s competitive success, McGraw-Hill, New York. Google Books · Scholar

Outsourcing / BPO context

  1. Lacity, MC, Khan, SA, Yan, A & Willcocks, LP 2010, ‘A review of the IT outsourcing empirical literature and future research directions’, Journal of Information Technology, vol 25, no 4, pp 395-433. Sage · Scholar

Construction industry context

  1. Lessing, J, Stehn, L & Ekholm, A 2015, ‘Industrialised house-building: development and conceptual orientation of the field’, Construction Innovation, vol 15, no 3, pp 378-399. Emerald · Scholar

Coverage map theo section

SectionRefs cited
1 Introduction10 Mentzer, 11 Ellram, 15 Lessing, 5 Krajewski
2 Problem Statement5 Krajewski, 1 Goldratt
3 Methodology (TOC)1 Goldratt, 2 Goldratt & Cox, 5 Krajewski, 6 Watson, 7 Mabin
4 Fishbone RCA3 Ishikawa, 12 Sokovic, 9 Boyer Verma
5 PDCA Plan4 Deming, 12 Sokovic, 13 Imai, 8 Aksin (service queue)
6 Conclusion / Limitations14 Lacity, 15 Lessing

Cross-coverage: 15 refs, mỗi section có ≥ 3 refs.

Critical reading priorities

Nếu chỉ đọc 5 papers, đọc theo thứ tự:

  1. Watson, Blackstone & Gardiner 2007 JOM: TOC evolution review, Q1, foundation cho Section 3. Link DOI hoặc ResearchGate cho PDF.
  2. Mabin & Balderstone 2003 IJOPM: TOC application empirical, Q1, defend choice. Link Scholar để tìm OA copy.
  3. Krajewski et al 2022 ch 6: Textbook syntheses, course-aligned. Anh đã có textbook PDF.
  4. Mentzer et al 2001 JBL: SCM definition cho Hướng 3 framing Section 1. Wiley link.
  5. Sokovic et al 2010: PDCA + RCA tools comparative. Open Access PDF (free, không cần proxy).

Harvard WSU style notes

WSU Harvard style nuances:

  • In-text: (Author Year, p X): page only when direct quote
  • Multiple authors: 3+ → first author + “et al.” cả in-text
  • Reference list: Sorted A-Z by first author
  • Edition: “edn” not “ed.”
  • Date format: Year only in citation, full date if magazine
  • DOI: Optional but ưu tiên add cho journal article

Check style guide: vUWS Library Harvard WSU page trước khi nộp.

Tips đọc paper paywalled

  1. Click DOI link → publisher page. Nếu paywall, click qua các route khác.
  2. Scholar link → Google Scholar search. Tìm bên phải “[PDF]” link hoặc “All X versions” → click → tìm OA preprint trên ResearchGate, SemanticScholar, author’s homepage.
  3. WSU Library proxy: login vUWS, search title → publisher full-text qua institutional access.
  4. ResearchGate nếu paper có DOI: paste DOI vào search bar trên researchgate.net.
  5. Sci-Hub (last resort, không khuyến nghị legal nhưng phổ biến trong academia): paste DOI.

Liên quan

Status

  • Cite 6 Watson: DOI confirmed via Wiley Online Library
  • Cite 8 Aksin: SagePub DOI confirmed, newest 2025
  • Cite 11 Ellram: services supply chain framing key
  • Cite 15 Lessing: construction industry context
  • All 15 cross-referenced trong body draft

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